Stephen Jones, Shadow Minister for Regional Communications has hit back at Sussan Ley MP for comments made about the quality of NBN in regional Australia.

Sussan Ley boasted in the Australian Parliament today about the quality of the Coalition’s NBN rollout, and has blamed miscommunications between the NBN Co and retail service provides for complaints received about the speed of services in regional areas.


But Stephen Jones said retailers should not be blamed for the Coalition’s decision to rollout a copper NBN broadband and that community complaints about speed and reliability should not be a surprise to Ms Ley.


“The single biggest factor affecting broadband speed and reliability is the copper being used in the Coalition’s Fibre to the Node broadband technology. Copper is out dated technology and prone to faults,” said Mr Jones.


“Government MPs are keen to blame everything else except for the major culprit – copper – because that’s the factor that they alone are responsible for.”


“Mr Turnbull’s copper NBN is a far cry from the fibre-optic NBN that Labor had originally planned for.


“The Coalition’s NBN is more expensive, less reliable, slower and worst of all – likely to be near obsolete before the rollout is even done.


“Last year complaints about the NBN to the Telecommunications Industry Ombudsman (TIO) increased by almost 150 percent.”


“The vast majority of the postcodes that recorded complaints are in regional towns.”


“Despite what Ms Lay says, towns like Griffith, Albury, Gundagai and Young – just to name a few – are reporting that the NBN is a dud.”

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  • commented 2017-02-17 17:25:22 +1100
    The local telephone network was installed in Moss Vale nearly 90 years ago. My wife’s parents’ phone number was MossVale45. I live in Moss Vale now and we were told that the NBN was available in our street last August. We are still not connected. In addition we have not had an ordinary service for several weeks in that time. I think there are many parts to this problem. First, NBN Co. and Telstra do not seem to be working together to set up this important network. Next, I suspect that with the destruction of the TAFE system and the introduction of private service providers who are milking the system there are not enough trained telecommunications technicians to help with the installation. Next, the NBN Co. is trying to install the fibre cables in the channels with the old copper network. This can damage the copper insulation, causing damage to the copper wires, again causing loss of any service. Finally the NBN Co. does not communicate with its potential customers and keep them informed of progress. However the NBN Co. seems to have plenty of funds and time to make TV Ads and pay the TV networks. These Ads show a very optimistic view of progress but do not reflect the actual situation. But I suppose that is what TV advertising is supposed to do. Why not drop the Ads and use the money to install the network?