Labor will deliver a better deal for NBN consumers in Braddon with a plan to establish an NBN Service Guarantee that will set regulated timeframes and wholesale service standards for:

·  Fault rectification
·  Installations
·  Missed appointments

Visiting a local small business, Blind Design in Devonport, Labor Candidate for Braddon, Justine Keay said problems with the rollout of the NBN are costing local businesses thousands of dollars.

“The bungled installation of the NBN is costing local businesses in Braddon.”

“Local businesses and residents are sick and tired of the delays and the shoddy connections.”

“They are sick of waiting on the phone for hours, they are sick of waiting days for the problem to be fixed.”  

“Labor’s NBN Service Guarantee will be enforced through financial penalties that will apply if service standards are not met,” Ms Keay said. 

Labor’s Shadow Minister for Regional Communications, Stephen Jones said: “to properly safeguard consumers, penalties will increase in response to excessive downtime, with appropriate compensation caps to apply.”
“If NBNCo doesn’t meet these standards they’ll be liable and the impacted consumer will be fairly compensated – it’s that simple."
“A Shorten Labor Government will also establish stronger penalties to protect small businesses on the NBN, because we understand the stress and financial harm caused by the loss of telephone or internet services."
Our policy will make NBN more accountable to retail providers, so that retail providers can in turn be more accountable to their customers,” Mr Jones said
Labor in government will work with the ACCC, NBNCo, ACMA and other key stakeholders to set appropriate penalty amounts.
Having more uptime, less downtime, and greater accountability is an important step towards delivering a better NBN for all Australians.